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Returns Policy

Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.

The consumer has the right to inform the supplier of his right to retract the sale, without payment of any fine and without giving a motive, at any time up to 14 calendar days from the delivery date. Your right of retraction does not exist for personalized items. You may exercise your right of retraction by returning unused goods to Hideo Wakamatsu. Please follow the procedure described hereafter:


STEP 1:

 

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your order number and clearly stating the reason for the return. We will send our return instructions to you by e-mail. The return is at your own cost and we advise you of the cost of the return in the same e-mail.

 

STEP 2:

 

Pack the item to be returned (only unused and undamaged items, in original packaging with authentic labels, accessories, use instructions, guarantee leaflets).The original packaging will prevent damage while in transit.


STEP 3:

 

You shall be provided with a return number that should be clearly marked on the original packaging supplied with the goods.


STEP 4:

 

Hideo Wakamatsu will organise a collection of the goods at your cost. The goods should be made available on the date we inform you that we will be collecting. Any charges that incurred as a result of the goods not being made available on the agreed collection date will be at your cost.


STEP 5:

 

Provided that the goods reach us in good condition, you will be reimbursed within 14 days to the card used to make the original payment for the goods. In the event that the goods arrive incomplete or damaged, we will inform you that we cannot accept your return.

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