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Shipping Policy

shipping destinations

Items are shipped from our warehouse in the UK. We ship to anywhere in the United Kingdom including the British Isles and Ireland and the following European destinatons. Orders placed before 3pm Monday to Friday are shipped the same day and are usually delivered the next day if you are within the UK.

  • United Kingdom
  • Republic of Ireland
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • Finland 
  • France
  • Germany 
  • Greece
  • Guernsey
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

 

Shipping Cost

Hideo Wakamatsu has a free shipping policy for the UK only. European destinations are subject to shipping charges that will be confirmed in the checkout. 

Shipping Provider Information

Please be advised that the courier services may require someone to sign for your shipment. All products must be signed for by an adult aged 18 years or over on delivery. If there is no one at the address given who is competent to accept delivery of the products, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the products.

DELIVERY TIMESCALE

United Kingdom Delivery Timescales

Items ordered before 3pm Monday to Friday are usually delivered next day within the UK. We will use all reasonable efforts to deliver the products ordered within this timescale. Such timescales are estimates; they are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

All goods will be dispatched from Hideo Wakamatsu. If your product is not delivered within the specified timescale, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number. 

Non UK Delivery Timescales

Items ordered before 3pm Monday to Friday are usually delivered within 48Hours to the following countries Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Slovakia, Slovenia, Spain, Sweden. We will use all reasonable efforts to deliver the products ordered within this timescale. Such timescales are estimates; they are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

Defective product, damaged product or product lost in transit and wrong delivery.

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, you shall note the nature of the discrepancy or the problem on the delivery note and sign it. You shall give us written notification of the problem within 24 hours of the delivery date by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

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